At shuto.io, we value your privacy. This policy explains how we handle your data.
Data We Collect
We collect:
- Account information (name, email, phone)
- Voice recordings and transcripts (when using our services)
- Usage data (how you interact with our platform)
- Technical data (IP address, browser type, device info)
- All interactions with our AI agents to improve service quality
How We Use Your Data
Your data helps us:
- Provide and improve our AI voice services
- Process your requests and transactions
- Send important updates about our service
- Protect against fraud and abuse
- Improve our AI agents and virtual employees
AI Processing
As an AI-powered service:
- Your interactions are processed by AI models from 3rd party providers
- Data sharing with these AI providers is essential for our service operation
- We ensure all AI providers meet high security and privacy standards
- Your data helps improve the AI models' performance
Data Protection
We protect your data by:
- Using industry-standard encryption at the disk level
- Limiting employee access to data
- Regular security audits
- Secure data storage practices
- For OAuth integrations, we only store necessary tokens
- We do not use your data to develop, improve, or train generalized AI and/or ML models
- We do not sell your data to third parties
- We do not use your data for any purpose other than to provide and improve our services
- No third-party APIs are not used to develop, improve, or train generalized AI and/or ML models
Data Sharing
We only share your data:
- With AI service providers necessary for our operations
- With Stripe for secure payment processing
- When required by law
- To protect our rights or prevent harm
We do not:
- Share your data for marketing purposes
- Store third-party data beyond necessary OAuth tokens
- Sell your information to any third parties
Your Rights
You can:
- Access your data
- Request data deletion
- Opt out of marketing communications
- Update your information
Cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze site usage
- Improve our service
Updates to This Policy
We'll notify you of significant changes to this policy. Continued use of our services means you accept these changes.
Contact Us
Questions about your privacy? Email us at info@shuto.io